Privacy Policy

Effective Date: 1 January 2026
Website: www.legrandeuae.com
Company: Le Grande Cakes & Flowers L.L.C. ("LegrandeUAE", "we", "our", "us")

Le Grande Cakes & Flowers L.L.C. values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, place an order, or interact with our services.

By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information

• Full name
• Phone number
• Email address
• Delivery address
• Billing address
• Payment-related information (processed securely via payment gateways)

Non-Personal Information

• IP address
• Browser type and version
• Device information
• Website usage data
• Cookies and tracking technologies

2. How We Use Your Information

• Process and fulfill orders
• Arrange same-day and scheduled deliveries
• Provide customer support
• Manage payments and transactions
• Communicate order updates and confirmations
• Send promotional offers, newsletters, and updates (with your consent)
• Improve our website, services, and customer experience
• Prevent fraud and unauthorized transactions

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance website functionality
• Analyze website traffic
• Remember user preferences
• Improve marketing effectiveness

You may choose to disable cookies through your browser settings, but this may affect website functionality.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share your data only with:

• Payment gateway providers
• Delivery and logistics partners
• IT and website service providers
• Legal authorities if required by law

5. Payment Security

All payments are processed through secure, encrypted payment gateways. LegrandeUAE does not store your card details on its servers.

Accepted payment methods include Visa and MasterCard.

6. Data Retention

We retain your personal data only as long as necessary for order processing, legal obligations, business operations, and customer service. When data is no longer required, it is securely deleted or anonymized.

7. Data Protection and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, data breaches, loss, misuse, alteration, or destruction.

However, no online transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Withdraw marketing consent
• Request data portability (where applicable)

9. Marketing Communications

You may receive promotional messages if you opt in. You can unsubscribe at any time using the link in our emails or by contacting us directly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

13. Contact Us