Terms and Conditions

Effective Date: 1 January 2026
Website: www.legrandeuae.com
Company: Le Grande Cakes & Flowers L.L.C. ("LegrandeUAE", "we", "our", "us")

Welcome to LegrandeUAE. These Terms and Conditions govern your use of our website and services, including the purchase of cakes, flowers, gifts, and related products from Le Grande Cakes & Flowers L.L.C.

By accessing our website or placing an order, you agree to be legally bound by these Terms and Conditions. If you do not agree, please do not use our services.

1. Use of Website

• You must be at least 18 years old or have parental/guardian consent to use this website.
• You agree to use this website for lawful purposes only.
• You must not misuse, hack, attempt unauthorized access, or disrupt website operations.

2. Products and Services

• All products displayed on the website are subject to availability.
• Product images are for illustrative purposes only.
• Actual products may vary slightly in design, color, and decoration.
• Custom cake designs and floral arrangements may vary based on availability of materials.
• We reserve the right to modify or discontinue products without prior notice.

3. Orders and Payments

• Placing an order constitutes an offer to purchase.
• Orders are confirmed only after successful payment and confirmation.
• Prices are listed in AED (United Arab Emirates Dirham).
• We reserve the right to refuse or cancel any order at our discretion.
• Payments are processed through secure third-party payment gateways.

4. Delivery Policy

• We offer same-day delivery and scheduled delivery services.
• Delivery times are estimates and not guaranteed.
• Delays caused by traffic, weather, incorrect address, or recipient unavailability are not our responsibility.
• Customers are responsible for providing accurate delivery information.

5. Custom Orders

• Custom cakes and designs require advance notice.
• Within 24 hours of delivery time, custom orders cannot be modified or cancelled.
• Design references are used as inspiration and not exact replicas.

6. Cancellation and Refunds

• Orders once confirmed cannot be canceled.
• Refunds are only issued in cases of proven service failure or non-delivery.
• Perishable goods (cakes, flowers) are non-refundable.
• Refund requests must be made within 24 hours of delivery.

7. Quality Assurance

• We use fresh ingredients and premium materials.
• Minor variations in decoration, color, and design are normal and not considered defects.
• Any quality concerns must be reported within 24 hours of delivery.

8. Intellectual Property

All content on this website (logos, images, text, designs, graphics) is the property of Le Grande Cakes & Flowers L.L.C. Unauthorized use, copying, reproduction, or distribution is strictly prohibited.

9. User Accounts

Users are responsible for maintaining the confidentiality of their account information. LegrandeUAE is not responsible for unauthorized access resulting from user negligence.

10. Limitation of Liability

LegrandeUAE shall not be liable for any indirect, incidental, special, or consequential damages. Our maximum liability is limited to the amount paid for the order.

11. Force Majeure

LegrandeUAE shall not be held liable for failure to perform due to events beyond reasonable control, including natural disasters, government actions, strikes, technical failures, or internet outages.

12. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of the United Arab Emirates.

13. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on this page with a revised effective date.

14. Contact Information