Shipping Policy

Effective Date: 1 January 2026
Website: www.legrandeuae.com
Company: Le Grande Cakes & Flowers L.L.C. ("LegrandeUAE", "we", "our", "us")

This Shipping & Delivery Policy explains how orders are processed, prepared, and delivered by Le Grande Cakes & Flowers L.L.C. across the United Arab Emirates.

By placing an order on LegrandeUAE, you agree to the terms outlined in this policy.

1. Order Preparation Time

• All cakes are freshly prepared after an order is confirmed.
• Minimum preparation time for any cake order is 3 hours, which includes baking, cooling, decoration, and packaging.
• Custom cakes, large orders, and special designs may require additional preparation time.
• Flowers and gift items may be prepared faster depending on availability.

2. Delivery Timeframes

• Delivery times depend on the emirate and specific location of the customer.
• Delivery availability and estimated time slots vary based on:
  • Distance from the nearest branch
  • Traffic conditions
  • Order volume
  • Time of order placement
• Same-day delivery is available for eligible products and locations.
• Scheduled delivery options may be offered during checkout.

3. Delivery Areas

LegrandeUAE delivers across multiple emirates in the UAE. Delivery coverage may vary depending on location accessibility and service availability.

Some remote or restricted areas may not be eligible for same-day delivery.

4. Delivery Charges

• Delivery charges may vary based on:
• Emirate
• Distance
• Order type
• Delivery urgency
• Final delivery fees are shown at checkout before payment confirmation.

5. Customer Responsibilities

• Providing accurate delivery address and contact details
• Ensuring recipient availability
• Providing proper access to the delivery location

LegrandeUAE is not responsible for delays caused by incorrect information or recipient unavailability.

6. Failed Deliveries

If delivery fails due to incorrect address, recipient unavailability, or restricted access, the order may be returned to the nearest branch.

Redelivery may require an additional delivery fee. Refunds are not applicable for perishable items.

7. Weather and Force Majeure

Deliveries may be delayed due to weather conditions, government restrictions, road closures, or unforeseen events beyond our control.

8. Special Occasion & Peak Periods

During peak seasons (Eid, Ramadan, Valentine’s Day, Mother’s Day, National Day, Christmas, New Year, etc.):

• Delivery volumes are high
• Delivery times may be extended
• Same-day delivery may be limited

We recommend placing orders in advance during peak periods.

9. Proof of Delivery

Delivery confirmation may be obtained via recipient signature, delivery photo, or system confirmation.

10. Policy Updates

LegrandeUAE reserves the right to update this Shipping & Delivery Policy at any time. Updates will be posted on this page.

11. Contact Us